Privacy policy

Eltham Digital
https://elthamdigital.com.au/

1. What this policy covers

This policy explains how we collect, use and store your personal information when you visit our website or get in touch with us.

2. What information we collect

We may collect:

• Your name
• Email address
• Phone number
• Business name
• Any details you submit through our contact forms or lead forms

We may also collect basic website usage data such as:

• Pages visited
• Time on site
• Device and browser type

This is collected using tools like Google Analytics and advertising platforms.

3. How we use your information

We use your information to:

• Respond to enquiries
• Provide quotes or services
• Contact you about your enquiry
• Improve our website and services
• Run and optimise advertising campaigns

We do not sell your data or share it with third parties for marketing.

4. How your data is stored

Your information may be stored securely in:

• Email systems
• CRM or project tools
• Cloud-based services we use to run our business

We take reasonable steps to keep your information secure.

5. Third party tools

We may use trusted third party services such as:

• Google Analytics
• Google Ads
• Facebook (Meta) Ads
• Email providers
• Website hosting platforms

These services may collect limited data as part of their normal operation.

6. Cookies

Our website may use cookies to improve your browsing experience and track basic usage data.

You can disable cookies through your browser settings if you prefer.

7. Facebook Lead Ads

If you submit your details through a Facebook or Instagram lead form:

• Your information is collected directly by Facebook and shared with us
• We use this information to contact you about your enquiry or services
• Your data is handled in accordance with this privacy policy

We do not use your information for unrelated marketing or share it with third parties.

8. Google Ads and tracking

We may use Google Ads and related tracking technologies, including:

• Google Analytics
• Conversion tracking
• Remarketing

This allows us to:

• Understand how visitors use our site
• Measure advertising performance
• Show relevant ads to people who have visited our website

Google may use cookies or similar technologies to collect this data. You can manage your ad preferences through your Google account.

9. Access or removal of your data

You can request to:

• Access the information we hold about you
• Correct your details
• Have your information removed

Just contact us using the details below.

10. Contact

If you have any questions about this policy, you can contact:

Eltham Digital
adam@elthamdigital.com.au

11. Updates

We may update this policy from time to time. The latest version will always be available on our website.